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The five-phase checklist agencies run in the first ten days after signing, before delivery starts. Copy-paste checklist, a worked fixed-price example, and the three onboarding failures that cost margin.
A copy-paste service level agreement template built for software agencies, with uptime tiers, a severity and response-time matrix, service credits, and the AI-app exclusions generic templates miss.
Most proposal templates are gated SaaS pages or academic docs. Here is the commercial version: nine sections, the pricing-model decision, and a copy-paste template that keeps a fixed price from getting eaten by scope creep.
A master service agreement template built for software and AI-app agencies, with the five AI-native clauses most generic MSAs still miss, and how it pairs with your statement of work.
